We want you to be entirely happy with every purchase you make from Tivy Hall and we are proud of the quality, range and advice that we offer. If you are not completely satisfied with your purchases we will happily exchange or refund any unused items with your receipt within 14 days. Goods must be returned in the same condition they were sold, including all original packaging along with your name, order number and explanatory note. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Tivy Hall. If for any reason your goods have been damaged in transit, we will either refund your goods or replace it, if the item is in stock, once the original goods have been returned to us at:
Tivy Hall, Emlyn Square, Newcastle Emlyn, Carmarthenshire, SA38 9AN
If you do need to return any goods to us by post, please make sure that they are packaged securely and we strongly recommend they are returned using insured registered delivery as we cannot accept liability for goods lost or damaged in transit. Please retain your post office receipt for proof of postage. This is really important as we can only issue a refund once we have received the goods, in their original condition.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described*:
- Goods that have been personalised
- For reasons of hygiene we cannot refund or exchange personal grooming products, cosmetics or pierced jewellery unless they are faulty
- Perishable goods
- Items if the seal has been broken
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.