Your order will usually be sent by Royal Mail or courier. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
We offer FREE Delivery on orders over £50. Standard delivery is by Royal Mail 2nd Class Signed For and a signature will be required upon receipt of delivery. Standard delivery usually takes 4-5 days. Premium delivery is by Royal Mail 1st Class Signed for and a signature will be required upon receipt of delivery. Premium delivery usually takes 1-3 days. Delivery for personalised goods is 5-7 days but please allow up to 10 days. If you need an item urgently please call 01239 710286 and we will do our very best to oblige. Please allow for longer delivery during peak times such as Christmas.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. Instructions for packages sent by courier to be left on the premises or with a neighbour when you are not a home are left at your own risk and no liability rests with either Tivy Hall Ltd or the courier company. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
Please note that we accept no responsibility for incorrect or incomplete delivery addresses. An additional postal charge will be made for items in need of posting twice due to an incorrect address being supplied.
Tivy Hall is a UK based company and we are happy to ship worldwide to most locations. Please let us know if you require shipping to a country not listed when you checkout. International delivery is by airmail. Target delivery times are approximately 7 working days.
All delivery charges are dependent upon weight and destination, starting at £4.10 for the UK, £15.00 for EU Countries and £30.00 for the rest of the world. The actual charges are shown before checkout once you have entered the country and method of delivery but before you are asked to confirm the order.
If you live locally to Newcastle Emlyn we also offer a FREE Click & Collect service. Please choose click and collect at the checkout. When collecting your order, you will need your order number and we will request confirmation of your home address as proof of identity.